PRIVACY POLICY

Last updated: 11 September 2026

1. WHO WE ARE

Holdercard provides branded promotional products and solutions for brand activation. This Privacy Policy explains how we collect, use, store and protect personal data when you visit holdercard.com, contact us, request a sample or submit a request for a quotation.

For the purposes of the General Data Protection Regulation, Holdercard is the data controller responsible for the processing described in this Policy.

Contact email: holdercard.com@gmail.com

2. INFORMATION WE COLLECT

When you complete a form, request a quotation, request a sample or contact us, we may collect:

Your name
Company name
Email address
Country
Required quantity
Project details and branding requirements
Information contained in your message or correspondence

When you visit the website, certain technical information may be collected automatically, including your IP address, browser type, device type, approximate location, visited pages, referring website and information collected through cookies or similar technologies.

We do not intentionally collect sensitive personal data.

3. HOW WE USE PERSONAL DATA

We may use personal data to:

Respond to questions and enquiries
Prepare quotations and production options
Process requests for samples
Discuss design, production, delivery and partnership opportunities
Communicate about an existing or potential order
Provide customer support
Operate, maintain and protect the website
Prevent fraud, misuse and security incidents
Comply with legal, tax and accounting obligations
Improve our website, services and customer experience

We do not sell personal data.

We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.

4. LEGAL BASIS FOR PROCESSING

Depending on the situation, we process personal data on one or more of the following legal bases:

Taking steps at your request before entering into a contract or performing a contract
Our legitimate interest in responding to enquiries, developing business relationships, operating the website and protecting our services
Compliance with legal obligations
Your consent, where consent is required, including for non-essential cookies or optional marketing communications

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.

5. COOKIES AND ANALYTICS

The website may use essential cookies required for security, navigation, form operation and basic website functionality.

With your consent, the website may also use analytics or other non-essential technologies to understand how visitors use the website and to improve its performance.

You can accept, reject or manage non-essential cookies through the cookie banner or the settings available on the website. You may also control cookies through your browser settings.

Disabling certain cookies may affect the operation of some website functions.

6. HOW WE SHARE INFORMATION

We may share personal data only when necessary with service providers that support the operation of the website and our business, including:

Website hosting and website platform providers
Email and communication providers
Analytics and security providers, where enabled
Production, delivery or business partners involved in responding to your request or fulfilling an order
Professional advisers, accountants or public authorities where required by law

Our website is created and hosted using Wix. Wix may process technical and form-related information as a service provider supporting the operation and security of the website.

Service providers may use personal data only for the agreed purposes and subject to appropriate confidentiality and data protection obligations.

7. INTERNATIONAL DATA TRANSFERS

Some service providers may process information outside Portugal or the European Economic Area.

Where required, international transfers are protected through an adequacy decision, standard contractual clauses or another lawful transfer mechanism recognised under applicable data protection law.

8. DATA RETENTION

We retain personal data only for as long as necessary for the purpose for which it was collected.

Information relating to enquiries and quotation requests is normally retained for no longer than 24 months after the last communication, unless a longer period is necessary for an active business relationship, the establishment or defence of legal claims, or compliance with legal obligations.

Information relating to confirmed orders, invoices and transactions may be retained for the periods required by applicable tax, accounting and commercial law.

9. DATA SECURITY

We use reasonable technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can guarantee absolute security.

10. YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your data
Request restriction of processing
Object to processing based on legitimate interests
Receive certain data in a portable format
Withdraw consent at any time
Lodge a complaint with a data protection authority

To exercise your rights, contact us at holdercard.com@gmail.com. We may request limited additional information to verify your identity before responding.

If you are located in Portugal, you may lodge a complaint with the Comissão Nacional de Proteção de Dados at www.cnpd.pt.

11. CHILDREN’S PRIVACY

The website and our services are intended for businesses and professional customers. They are not directed at children, and we do not knowingly collect personal data from children.

12. THIRD-PARTY LINKS

The website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy when our website, services or legal obligations change. The current version and its date will always be published on this page.

14. CONTACT US

For questions about this Privacy Policy or the processing of personal data, contact:

Holdercard
Email: holdercard.com@gmail.com
Website: https://www.holdercard.com/